Nykaa.com — refund not received since more than a month

Address:

182101

I had shopped from nykaa bt the product under Refund for my Nykaa Order No. NYK[protected] was not per my expectation so i returned it. Bt since the day i returned the product this shopping site is constantly saying via emails n fb msgs that they initiated refund aftr so many requests of mine on[protected] under Transaction details: NYK[protected] . Still i got no refund from their side. Now they are saying raise a chargeback n ask your bank why hvnt you recieved your refund money, which the bank says we can't do something with it, as chargeback is to b raised by the sender not the receiver. Please help me in this regard. I wud b very thankful to you for this act of kindness.