Nykaa.com — refund pending since a month now

Website:

Nykaa.com

Order number nyk[protected]

I ordered a lipstick for 199 inr and ducray shampoo for 375 inr. The color of the lipstick didn't match with what these guys showed online so i placed a return and refund which i received luckily however, the refund for shampoo is still pending. I cancelled the order for shampoo by calling them due to your unprofessional service.

I called and emailed their customer service so many times and all they ask me is to wait every 24 to 48hrs.

I need refund of inr 375 and compensation for wasting my time, calling charges and internet charges that i used to contact nykaa.