Nykaa.com — refunding amount

I have placed a order on 3 oct and product is delivered to me on 8 oct and i have request for a refund on 9 oct.

I didn’t get a refund it’s already 1 month.. Neither pickup will arrange for the order..

I m calling again and again on nykaa customer support and i always getting the same answer pick up will arrange in 24 to 48hrs. Now nykaa customer care are disconnecting my calls.
My order number is[protected]