Nykaa.com — regarding recent purchase from nykaa of bronson facial cleanser

Address:

Agarwal bhawan niwaranpur ranchi, Ranchi, Jharkhand, 834002

I have recently purchased Bronson facial cleanser from nykaa which is not working and so I complained to nykaa about it. And they refused to exchange or refund the amount and had asked to call and report to Bronson customer care which I did but there was no response from their end.
When I informed this to nykaa executive she refused to take any action against them.worst site fooling customers