Nykaa.com — Regarding return Request rejected

Totally disappointed with the service. I have purchased a charlotte tilbury pillow talk go. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any reason. I am highly disappointed with the service. This is a cheat you are doing to the customers.