Nykaa.com — regarding unforeseen delay and returning of shipment

Address:

800001

I placed one order no[protected]
This order got returned by itself.. I never. Returned it when i asked customer care, they told to place it once again, i again did it, with order no-[protected], i told delivery boy to give it next day as my office was closed.. But they never called, neither did they once tried. I contacted e com expess the delivery company, then i informed nyka customer care too.. They told me it will get delivered soon, but now i m seeing they made it to return, now when i called again they are saying me to place again. Is this a joke?? Now i wont get discount..