Dear Nykaa Customer Support Team,
I would like to bring to your kind attention that I purchased the Flicka Silk Touch 3-in-1 Moisturizer from Nykaa under Order ID: NYK-[protected]/Registered Mobile Number[protected].
After receiving the product, I found that it appears to be duplicate/not genuine, which was extremely disappointing. Therefore, I immediately raised a return request within the return window. However, my request was rejected on the grounds that the product had been opened.
I would like to sincerely explain that the product was delivered in a simple box without any visible seal or indication that opening the box would make it ineligible for return. I had to open the box only to verify the product. Had there been a proper seal or a clear warning, I would have certainly avoided opening it.
I sincerely apologize if opening the box has caused any inconvenience. However, I respectfully request you to consider my case as a genuine customer concern. My intention was only to verify the authenticity of the product, and I believe this should not result in the complete closure of my return request.
Therefore, I kindly request you to reopen the return window and process the return and refund for this order as a one-time exception. I assure you that I will be more careful in the future and will strictly follow all return guidelines.
I have attached the relevant screenshots for your reference and request you to review my case once again.
I sincerely hope for your understanding and a positive resolution. Your support and cooperation will be greatly appreciated.
Thank you for your time and consideration. Was this information helpful? | 
Post your Comment