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Nykaa.com — Return rejected - wrong product delivered

I ordered Clinique eye cream instead of that I got Clinique moisture surge. Raised a return for the same but the return got rejected saying that they have shipped right product.
I didn’t know what incorrect happened before the order was delivered when the packet was delivered there was no eye cream in it.
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Also this is not happened with me for the first time before also I got wrong product delivered.
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