Nykaa.com — Return Request not Fulfilled

Address:

#A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

I submitted a return request for this product within the stipulated return window. Since return tab was not working on the page, I contacted customer care to put in the return request. However, when no one came to pick the return I contacted them again and they refused a request was ever made. They are refusing to even share the chat history or provide an escalation matrix.

Order no: NYK[protected]