Nykaa.com — Return Request not processed- no pickup or refund. #NYK[protected]

Desite multiple requests the return request is not being processed. I had placed a return request for both items on the shipment days after delivery, within the stipulated time period. For the Aarke Ritu Kumar Skirt - I see it shows return request cancelled on Thursday 23rd Jun- not sure why since this has not been cancelled from my end. I had also raised this point on Chat on 16th June where it was told to me that this would be expedited, however no action seems to have been taken. The item is lying in the location it was delivered. Please have this processed. Incase you are facing issues with reverse logistics please issue the refund atleast since it has been more than TWO months that this order was placed.#NYK[protected]. NYKAA FASHION