Nykaa.com — Revalidate Gift card

Name: Ayush
M: [protected]
I had presented a gift card to a friend who could not use it in time and unfortunately the request for revalidation was rejected with no reason. Point no. 12 in the terms (https://www.nykaa.com/terms-conditions/giftcard) clearly states that it can be done subject to additional checks and I wasn't asked for any reason for not being able to use. The advisor just placed my call on hold and came back saying it cannot be revalidated.