Nykaa.com — Second order not being delivered

Address:

Mapsko Royale Ville, Sector 82, Gurugram - 122004

I ordered 5 items on 27th Mar 2022 and of which 2 items were delivered to me in one package on 29th Mar 2022. The remaining 3 items have not been delivered till date for unknown reasons. The site shows that delivery was attempted but customer (me) got it rescheduled to 30th Mar 2022, which is a blatant lie. Obviously, no delivery attempts were made till date for the 3 pending items and incorrect information has been updated on order history page.

Their service agent make up reasons on the call. I have spoken with customer care and was told it was a case of misrouted package. The are was not serviceable. My address for the 3 items is the same as that of the other package delivered on 29th. The customer servicing division is functioning without any ownership and care. When they run out of reasons and are not able to reason it out they try and escape by saying that we will get a call back from another team to whom they are forwarding my details.

ORDER NUMBERNYK[protected]

Mudita