Nykaa.com — Substandard product quality

Soni Devu

from Delhi, Delhi

Jun 22, 2016

Address: West Godavari, Andhra Pradesh, 534202

Website: nykaa

Hello
I've ordered many products from nykaa.com, they were good and satisfactory. But recently i ordered lakme 9 to 5 flawless matte complexion compact, almond shade, i've already used this product before which was ordered from same site, hence, when its finished i ordered new one but this time the product was really powdery and didn't give that matte finish, wasn't flawless, even the applicator was kinda cheap, the product is really poor, i felt like its better to apply nothing because even applying the compact my face was oily, spots were the same and caked out with in few minutes after application. This clearly indicated the product is duplicate and this experience creates a second opinion in for buying any other products form this site.

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Nykaa.com Customer Care

from Mumbai, Maharashtra

Jun 22, 2016

Verified Support

Dear Soni,

We sincerely regret that you are not satisfied with the product received from Nykaa. We consider it our utmost priority to ensure product quality is of the highest standards and have therefore initiated an enquiry with the concerned departments.

Rest assured that Nykaa products are genuine and authentic. We do not accept any grey market products and only buy our inventory from the brand or authorized distributors of the brand. Further details have been forwarded to your registered email id and hope to hear from you soon as we wouldn't like to see you disappointed and will surely help you with this.