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Hi Jeetesh,
We regret to inform you that there was an issue in processing the payment from the third party/bank and therefore your order was not placed.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours. As we understand, the deducted amount has not reversed yet to your account.
This is to inform you that we have escalated this issue to the payment gateway, we request you to please allow us 2-3 business days. As soon as we get revert from them, we will update you via email.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
We regret to inform you that there was an issue in processing the payment from the third party/bank and therefore your order was not placed.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours. As we understand, the deducted amount has not reversed yet to your account.
This is to inform you that we have escalated this issue to the payment gateway, we request you to please allow us 2-3 business days. As soon as we get revert from them, we will update you via email.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
Hi Jeetesh,
We had escalated this issue to the relevant department, as per their confirmation the payment is not received by Nykaa. You will have to contact your bank and file a dispute/chargeback against the transaction.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
We had escalated this issue to the relevant department, as per their confirmation the payment is not received by Nykaa. You will have to contact your bank and file a dispute/chargeback against the transaction.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
It's above 1month I wasn't received my refund BAD EXPERIENCE
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We regret to inform you that there was an issue in processing the payment from the third party/bank and therefore your order was not placed.
In most cases, any money deducted for failed transactions is reversed within 24-48 working hours. As we understand, the deducted amount has not reversed yet to your account.
This is to inform you that we have escalated this issue to the payment gateway, we request you to please allow us 2-3 business days. As soon as we get revert from them, we will update you via email.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa