Nykaa.com — transaction failed but money deducted

Today I have order wow products of Rs 822 and the amount was deducted from my sbi bank account and I have transferred money from phone pe, i asked nykaa for the money and they are telling we didn't receive the money and you need to contact phone pe or your bank and raise the complaint then I asked with phone pe customer care they are telling money is received to merchent bank account then where my money goes now?