Nykaa.com — Transaction failed but money got deducted

Address:

Chennai

I have order products of Rs 693 on nykaa yesterday and the amount was deducted from my sbi bank account and I have transferred money from pay tm, i asked nykaa for the money and they are telling we didn't receive the money and to contact paytm or your bank and raise the complaint then I asked with Paytm customer care 24/7 they raised an ticket but didn't respond to me also I asked SBI customer care they told me that you have to ask the third party(Paytm) for that. Then where is my money goes?