Nykaa.com — wrong dress delivered and subsequent harassment denying it

Address:

72/a/h/8 alipore road, durgapur lane, Kolkata, West Bengal, 700027 they have

They have sent me wrong item and clearly denying it they are asking for pictures of the product i received i did that several times still they are telling me that it's not sufficient they are making excuses and harassing me.

Nyk[protected] is my order number.

I contacted the customer care several times they were asking for more information. I sent them all the information i had including photos of outer packaging, inner packaging, shipment number, image of the product i received, brand tag, price tag etc. I want them to to initiate a return and refund my money back.