Nykaa.com — wrong dress received still no solution

Address:Chandigarh, Punjab, 160047

I had ordered a jumpsuit from nykaa on 30 november nd asked for refund as i reveived a wrong jumpsuit i wanted a refund nd custmer excucitve said they will help witj dat nd i mailed a pic along with invoice pic but still no solution! I gave my number as well to contact me but they! Did not! Kindly help me otherwise i will file a case against nykaa! My number is [protected] nd my order number nyk[protected]. By name of arshia arora nd ticket no is 6253918
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Hi Arshia,

We regret to hear this.

We are unable to locate your order details under your name (Arshia Arora) and ticket no 6253918 is also not relevant. We request you to please help us with the order number/ registered email id, so we can address the issue at earliest.

Regards,
Team Nykaa

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