Nykaa.com — Wrong item return rejected.

Hi there my name is Richa Kalyani and my nykaa id is registered against my number [protected].Recently I ordered a ponds sunscreen from nykaa but they sent me a lakme sunscreen instead of ponds sunscreen. I requested return for the wrong item but they rejected my return. I called their customer care team multiple times asking for help but they disconnected my calls without attending. Finally when my call was answered they told me that they can do nothing about my return I even asked for replacement but they rejected my request. I want you to please look into this matter and help me. Never expected this type of service from nykaa.