Nykaa.com — Wrong product delivered and bad delivery

poem meher

from Delhi, Delhi

Jul 7, 2016

Address: New Delhi, Delhi, 110007

Website: nykaa.com

I ordered 6 items from nykaa.com and i got one free makeup pouch.but they divide the order in two parts and i got only 5 items yet.they didn't even ship my 6th product and my free pouch.and also the parcel box have some ants in it i have to put it aside in sun then only i able to open it.

and this is not all.they delivered me the wrong shade of eyeshadow.i ordered the shade 02 and they delivered the shade 01. my order number is[protected]

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Nykaa.com Customer Care

from Mumbai, Maharashtra

Jul 18, 2016

Verified Support

Dear Kavita,

We wish to inform you that your order was shipped in 2 shipment out of which the 2nd one was delivered on 8th July 2016.

We sincerely apologize for the wrong product that was delivered to you. The details against the same have been forwarded to you by the support team. Incase of any query you can contact us on[protected] or write back to [protected]@nykaa.com