Nykaa.com — wrong product delivery

Address:

Kolkata, West Bengal, 700064

Facing extreme unprofessional behaviour...from nykaa ...my order nono.Nyk[protected] .i have been delivered a wrong product.after calling up customer care they first refused to accept it as wrong product...but after sharing screen shot ...now they are just not ready to replace my product.on top of it..their customer service person..are continuously giving wrong commitments and telling me that order will be picked up within 24hrs.Now again when i called today some1 else is telling me that ...it will take more 4 days for a resolition.meaning that mr Adript who told me b4 that order will be picked up had been giving lies.I have still now not recived ne response regardin the same.
Need immediate resolition and replacement of wrong order delivered!!