Nykaa.com — Wrong products sent and now nykaa people doesn't respond for refund.

Address:	Mumbai City, Maharashtra, 400013
Website:	www.nykaa.com

I have duped by sending wrong products. I filled a complaint, but 20 times i was asked my order number, and don't know how many times the refund ticket was generated.
On mail, they claim they sent the wrong product as the product was not available, and now failing to respond, blocking me on twitter, instagram and even not responding to nykaa.com website.
Now approaching consumer forum for sorting out this issue.