Am writing to lodge a complaint regarding the excessive delay in the delivery of my order placed on 18 July 2026 through the Nykaa platform.
At the time of placing the order, the expected delivery date was shown as 26 July 2026. However, without proper justification, the delivery date has been repeatedly postponed as follows:
26 July 2026
27 July 2026
29 July 2026
30 July 2026
Despite these repeated changes, I have still not received my order as of today. The continuous postponement has caused considerable inconvenience, disappointment, and loss of trust in your service.
I have contacted customer support, but I have not received any satisfactory response or a confirmed delivery timeline. Such unexplained delays and failure to deliver within the promised time amount to deficiency in service under the Consumer Protection Act.
I request Nykaa to:
Provide an immediate update on the current status of my order.
Ensure delivery without any further delay.
Compensate me appropriately for the inconvenience caused due to repeated delivery postponements.
If this issue is not resolved promptly, I will be constrained to escalate the matter before the appropriate consumer grievance forum / consumer commission for redressal.
Kindly treat this complaint as urgent and resolve the matter at the earliest. Was this information helpful? | 
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