Nykaa — delivery o[censored]sed product

Address:Room no 1304, A2,Shram Safalya society,Kopri,thane east, Mumbai City, Maharashtra, 400603

I have ordered 4 product all are unsealed one product is literally used one
I am complaining since 4 days no feedback from the nakaa customer service. Even i have registered complaint via mail
I wasted my money time almost 4 day's overdue i complaint on the day of products received. M calling customer care daily they are ignoring the issue. It's there fault they delivered used and usealed product they should solve the issue atleast within 48 hrs
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Smriti,

Please accept our sincere apologies as the products delivered to you are defective.

Our shipments go through rigorous quality checks before they leave our warehouse. In the rare cases that such issues occur, we consider it our utmost priority to ensure strict action is taken.

We request you to kindly share the order details so we can assist you accordingly.

We are looking forward to your response.
Hi Priyanka,

We apologize for the inconvenience caused to you.

We would like to inform you that, the refund has been initiated from our end. The amount should have been reflected in your bank account by now.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nykaa.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    1113
    Pending
    0
    Resolved
    70
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
    View all Nykaa.com contact information