Nykaa — extremely late delivery and no response from nykaa support

I had ordered few things 10 to 15 days back. I got them all except one item. The status of that particular item has been "waiting for seller to confirm" since then. Despite reaching out to them automated reply said they will get in touch but they haven't and it has been days now!!! Terrible. Mine is a prepaid order nyk[protected].

Can't trust any of them nowadays. At least person should be informed of the delay.