Nykaa Fashion — False/incorrect pickup cancellation

Address: Kolkata

Website: www.nykaafashion.com

I ordered a **cream-coloured pant** from Nykaa Fashion, but an **olive-coloured pant** was delivered to me. Since the product delivered was different from the product ordered, I immediately initiated a return.

During the first pickup attempt, the delivery agent refused to collect the product. The agent stated that the pickup request mentioned the colour as cream, whereas the product available for return was olive. I explained that this colour mismatch was precisely the reason for my return, but the delivery agent still refused to complete the pickup.

Subsequently, the return request was approved multiple times. However, despite the approval of the pickup request, no pickup agent visited my address or contacted me. On one occasion, the system was incorrectly updated with the status **“Consignee Unavailable”**, although I was present and available at the pickup address.

I raised a complaint with Nykaa Fashion regarding the repeated failure to arrange the pickup. Thereafter, I received a call from Nykaa Fashion Customer Care and was assured that the pickup would be arranged. However, once again, no pickup agent visited my address or contacted me. Despite this, at **7:39 PM**, the pickup was cancelled/closed in the system.

I have not cancelled the pickup request. I was available at the pickup address and ready to hand over the product. The repeated incorrect pickup updates and cancellation have prevented me from returning a product that was wrongly delivered to me.

I have made repeated requests to Nykaa Fashion to resolve the issue, but the return pickup has still not been successfully completed.

I therefore request the concerned authorities to intervene and direct Nykaa Fashion to:

1. Arrange immediate pickup of the wrongly delivered product;
2. Process the full refund after the product is collected;
3. Investigate the repeated false/incorrect pickup attempt and cancellation updates; and
4. Provide appropriate resolution for the repeated failure of service despite multiple complaints and assurances.

I have relevant screenshots and records relating to the order, return request, pickup status, and communication with Nykaa Fashion, which can be provided whenever required.