Apr 22, 2026
Updated by Jiya Basantani I honestly never thought I’d be writing something like this, but here we are.
I ordered 3 clothing items from Nykaa Fashion, and when the package arrived, there was only 1 item inside the box. However, on the app, it shows that all 3 items were delivered.
I raised a complaint immediately, expecting a quick resolution. But instead of helping, they’re straight up denying it and saying everything was delivered correctly.
What’s frustrating is:
* The box clearly didn’t contain all items
* There’s no accountability from their side
* They’re not even properly investigating (no mention of weight check, packing footage, etc.)
And this hits harder because I’m a content creator who has actually promoted Nykaa Fashion before. I trusted the brand enough to work with them, and this is the experience I’m getting as a customer.
It honestly makes me question:
Can we really trust Nykaa Fashion with our money if something goes wrong?
At this point, I feel completely stuck and unheard.
If anyone here has faced something similar or has advice on what steps to take next (consumer complaint, escalation, etc.), I’d really appreciate it.
Post your Comment