Nykaa Fashion — Took money and did not deliver the product

Address:	104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400013, Maharashtra, India
Website:	www.nykaafashion.com

I ordered a belt & a dress from nykaa fashion and was delivered a belt along with an empty box for a dress. Order number NYK[protected]. When the concerned was shared with customer care all I was told was that the weight matched at every checkpoint. Someone please tell their illiterates staff that if one product is missing from the bag in the very first place & the weight is calculated for the other product within bag, its going to be same at every point i.e the weight of just one sent product. They gave no resolution, took my money & delivered no product.