Nykaa — I have not yet received my order

Address:

Mumbai City, Maharashtra

i had ordered fro NYKAA 10 days back (07-Jun-2015); Order ID #[protected], I have not yet received my order when they said it would be shipped in maximum 4 days; I received a message stating a few items have been dispatched but courier could not be tracked; even the customer care could not provide correct information. There is no tracking, no further information available on the status, very unhappy with the whole experience.