Nykaa — my money got deducted from my bank account but the order was not got confirmed

I paid for the bag items and my money got deducted but the nyka application showed that the payment was cancelled
Now my money has been deducted and there is no refund given. And on talking to customer care no help was given
They straight away said that there has been no payment to us on ur part
While my bank statement shows that money is debited and credited to their account