[Resolved]  Nykaa — not refunding my money back

Website:

NYKAA

Order id - nyk[protected]
I placed an order on 13th dec from nykaa app... It was a prepaid order... On 15th dec while checking d status of d order it was found that the product returned to shipper nd warehouse. They didn't even bother to inform me abt d same... When i called customer executive ppls, dey didn't responding properly nd i heard them laughing for nothing... Dey r so unprofessional... I paid already for d order and without my concern my order has been returned to seller..??? When i asked for the refund dey said it has already been reached warehouse nd i wil get it within 24 hrs.. But i didn't get refund.. I called them again but of no use... Dey r not responding properly.. Till now i didn't get my money back... Kindly take strict action against nykaa and help me in getting d refund back from them. Thanx