Nykaa — order not delivered, refund also not made

Address:	Pune, Maharashtra, 411037
Website:	nykaa.com

I had ordered two pre paid items from nykaa on 7th oct'19. On 9th oct, i received a message that delivery of the items would be made but at the end of the day, i again received a message that it was a failed delivery because nobody was there at the house. This repeated again on 10th with same reason. I knew this was wrong because i was myself at home. The same thing repeated on 11th. I made a call to nykaa customer support reporting this to them and informing them that delivery person was reporting falsely each day as nobody came to my home, neither did i receive any call from the delivery person. Nykaa executive told me they have raised the issue with delivery partner.
On 12th, i proactively called nykaa executive again so that this is not repeated again. They assured it will be delivered on 12th. It didn't happen. When i called again and insisted to connect me to some senior in nykaa, customer executive connected me to chat executive instead who disguised a s a senior team member and spoke to me, assured that i will get the products in 48 hours max.
I waited till 14th oct and called nykaa again. They followed the same curve, told all senior officials are busy, can't talk, however, my concern has been escalated and i can expect a call back with an hour or so from nykaa logistics team/senior team member. As expected, it didn't happen. They had assured me again that i will receive the product in 48 hours. Today, 15th oct, no message from nykaa confirming that my order would be delivered.
When enquired about cancelling the order, they are saying that i can do it once the product arrives at my doorstep. They are not even refunding the order.