Nykaa — package was not sealed and product spilled

Address:	Hyderabad, Telangana, 500016
Website:	Www.nykaa.com

I ordered from nykaa st botanica rosehip oil (Nyk[protected] i took long for them to first dispatch it customer service first told me it was out of stock then when it came to me seal was broken and by looking at it u can see that they have packed it with broken box and cap loosely tightened only then i raised a ticket with them asking for replacement then they raised a return request for refund only i mailed then back but then they replied that it was not available for replacement when i chat with them they tell me that they raised return request with my permission and they can't help it.. I am trying to tell those customer service ppl that i don't want refund but they don't care.. Worst experience ever and m n never gonna order frm then again