I placed and order with Nykaa on 2nd April 2023. Next day i got an update that it will be delivered on 3rd APR and the order was out for delivery. I waited for an entire day and then called the delivery agent but his phone was not connecting, i tried contacting him thrice but no response. The next morning i got a message that the delivery failed because the agent was not able to contact me, but i never got a call in the first place. Then the next delivery date was pushed to 5th April 2023, after several call and messages to the customer care they are not able to give me an update on where my order is.
From Nykaa's side there has been no resolution, no update. When i contact them they say they can not tell where the order is since it's a third party delivery agent. They don't even respond to my query. Everytime I complaint they raise an new ticket and then say the ticket has been raised today the issue has been escalated today, but that has been happening for past 4 days. Same things these people keep on telling me, that the issue has been escalated today to the senior team, and they say this everyday. I am getting no good response from them about where is my order and when it will be delivered.
This is my second time bad experience with Nykaa. Was this information helpful? | 
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