Nykaa — Products delivered but not showing in nykaa app and one product is defected.

Dear Team,

Ticket No:[protected]
Order ID: NYK[protected].

The product that arrived to me few days ago but one product Faces Canada compact is completely broken. I want to exchange that product but Nykaa app is so slow it was delivered few days ago, the app is still not showing delivered. And there is no return option.
I have complained about this several times via email and phone calls but no one has been able to resolve the issue. Not showing delivered yet. And if the app doesn't show delivered, I won't get any exchange or refund option. Want to solve this problem asap.

Please check please resolve this as soon as possible.

Thanks And Regards
Soniya singha roy