Nykaa.com — didn't receive my delivery yet.

Website:

Nykaa.com

I placed my order on[protected] and i get messages stating that - consignee asked for further delivery and your product is not delivered. But nothing such that was done. My order no. Is[protected]. I have tracked the order online and its already in my city. I even talked to the branch people amd they saidit would be delivered soon. Please respond to this as soon as possible.