Nykaa.com — haven't got replaced product of my damaged product

Address:

380051

I've purchased products from nykaa on 15th and got delivery on 19th june but 1 product named blue heaven 12*1 fashion eye shadow was damaged so requested for replacement but after that you dispatched the product on 21st june and on 27th june your delivery partner wow express hasn't deliver as the delivery boy came at 9p. M and the my office address was closed after that i have requested so many time but still haven't received my product till the date. Now i want my whole refund back and will never shop from nykaa is such irresponsible and worst services... Order number[protected]a. My contact number [protected].