Nykaa.com — I am complaining about a product that I ordered but not received

Address:

Rupnagar, Punjab, 140124

I ordered a face serum on 14.12.2018 but haven't received the product till date after numerous calls made to the customer care nothing has been done so far every time they have assured me that my order will be delivered to me within 24-48hrs but no action has been taken this is highly irresponsible of nykaa team and because of which i have face lot of inconvenience this is a very bitter experience and i would recommend to not to trust the nykaa team . i have suffered a lot because of them horrible experience