Nykaa.com — I am complaining about my orders

Address:

Kalathiparambil road, vaduthala, 682023

I purchased 10 products from naykaa app on 7th july. I have made payment through googlepay. Payment was done amount got debited from my account to naykaa. I got message from my bank. But still order is not placed.. I didn't get any order no or any details from naykaa.. When i checked all the items r still in cart only. I want you to refund my amount or confirm the order as soon as possible.