Nykaa.com — I canceled the product but didn't receive money after 2 months

I ordered 2 deodrants for 420 rupee on dec 30th and i wanted to cancel the both because the delivery was getting so delayed, when i canceled i dint receive money for 1 week and complainted ane they me 1 product repay that is 210.. After that also i complained many times to get the remaining 210 and they didnt respond. My order id is nyk[protected].
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Hi Krishnapriya,

We regret to hear this.

As we are unable to locate any details of your order under your name (krishnapriya1999), we request you to please help us with the ticket no./ complaint id so that we can address this at the earliest.

Regards,
Team Nykaa
Awb is[protected]
Order id is NYK[protected]
Still i didnt get my refund..please do something

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