Nykaa.com — jockey capri ordered on 25/03/2019

Nykaa.com — jockey capri ordered on 25/03/2019

N neha takkar from Gurgaon, Haryana

I have order a jockey capri on 25/03/2019. The product didn’t fit me and am asking to exchange the product but they are denying for the same. I want the refund now. I don't want any exchange now. Kindly refund asap. On the nyka page there was nowhere mentioned that these products are not returnable. I want my money back. Kindly find the attached screenshots no where mentioned that these products are non returnable. I need immediate solution. +2 photos Was this information helpful? No (0) Yes (0)

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Nykaa Customer Care

from Mumbai, Maharashtra

Dear Neha,

We regret to learn that you are unhappy with the delivered to you. However, we are unable to go against our policy and proceed with the request for return. It is clearly mentioned in the product description (also in the snapshot which is attached by you) that "Products, where the sealed Jockey box has been opened, cannot be returned (https://www.nykaa.com/jockey-black-capri-pants/p/246008?productId=246008&ptype=product&skuId=...⇄

For any further assistance, please feel free to write to us on [protected]@nykaa.com.