Nykaa.com — misleading offers on the app

Address:

New Delhi, Delhi, 110019

Hi as per the offer on nykaa my order qualifies for the free mamaearth hair tonic which is not given

Kindly send the sameorder number nyk[protected]

Dear zahbi,

Thank you for sharing the screenshot, this is with reference to your order number nyk[protected].

We would like to inform you that this offer is going on our website on 25/03/2019 and you place an order on 07/04/2019. Might be site is not updated at that time that's why it is showing on our website. But offer is not valid on 07/04/2019.

Hope this information will helpful we look forward to hearing from you and appreciate your patience and understanding.
Regards,
Team nykaa