Nykaa.com — my order is not delivered yet and now i see the status has returned. i want my products

Address:

560057

My order number# nyk[protected]

I have placed an order for the above mentioned order number on march 14th and i still have not received my order.

I sent an e mail to [protected]@nykaa.com and i always get disgusting automated mail.

Yesterday i had called customer care number and they informed that by 24 hours my product will be delivered but now i see the status has product returned.

When i have not received the product, how can i even return.

Nykaa is such a disgusting and horrible and you never care for your customers.