Nykaa.com — not taking ownership of their own products

Address:	Jamnagar, Gujarat, 110075
Website:	www.nykaa.com

Hi have purchased products worth rs 7980 on 8th october. Order no. Nyk[protected]. All the products i ordered were as per the description expect for nykaa pout perfect lip & cheek creamy matte crayon lipstick. The quality is below average neither the color nor the texture is as per the description. It is worth rs 499 and i ordered 4 of them, it is a terrible experience and waste of money. I called the nykaa customer care number and i was told they wont refund me the money because i checked the color. I am feeling terrible as i ordered from nykaa for the first time that for such a big amount, trusting the brand however they have highly disappointed me. This was the first and last time i ordered from nykaa.

Having said that i would again the rest of the products were as per the standard and i have no complaint in regards to those.