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Nykaa.com — refund issue from nykaa

I have ordered few products from nykaa on 1st may, 2019 and got one product as defected so i raised refund request. they are stating that they have initialized the refund request on 8th may. but i have not got any money. they said to send them the screenshot of account transactions. i sent that. then again asked me to send in PDF format. i did so. then told me to contact bank but bank is saying there is no such transaction against the given number so they cannot help me with this. then they gave me one arn number to fill the charge back sheet of bank. still it is going on. i have been calling since one month. i can give the name of the executives- yasmin, geeta chauhan, nikita carvalho, pooja sanu, asiya siddique and many more... Return and refund policy is very very poor. dissatisfied with the service.
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It has been 11 days and refund not done on by cancellation of order no NYK[protected]

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    Customer satisfaction rating
    7%
    Complaints
    756
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    Resolved
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    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013