My octafx ID : 18673729
I made a deposit of 16000 INR on 10-March-2023 via UPI payment mode.
Till date the amount is not credited in my account.
I have contacted company chat agents multiple times in the last seven days. Each and every time they have the same reply " OUR FINANCE TEAM IS WORKING ON THE ISSUE. WE WILL UPDATE YOU VIA EMAIL ONCE WE HAVE AN UPDATE".
I've contacted their customer support through emails multiple times but each and every time their reply also is the same.
On seeing this i'm doubting about the legitimacy of the company.
When can i get my money back.
My mail ID : [protected]@gmail.com
Payment proof attached
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