Dear Concern,
I have transferred some funds to OctaFX, and that amount got debited from my bank account, I received the confirmation and even ny bank statement showing that they have transferred the funds to some STARPAY, This happened on 9th Nov. 1.00 am.
But to my surprise my Octafx wallet showing 0 balance, then my struggle begin with this trader. I have been using edelwiess / profitmart since many years but never faced such an issue,
So its been 6 days, and I am just typing mails and trying to reach-out to them so that I can get my refund. But to my surprise they do not have proper any customer care, just a live chat option which says everytime that we will send your query to financial team, and then close. Where is the financial team nobody nows, and they also do not revert on Mails which you send through their site.
My experience with OCTAFX is no less then mental trauma & horror how they can handle financial transactions when they do not have a mature system, and to my surprise they have assigned a startup called STARPAY to process their payments. Imagine million of transactions happening on system which is not even tested for such a scale.
Please let me know how can I fine a formal complaint with RBI, or financial watchdogs of the country so that people can be saved from these people. And strictly avoid this platform for any type of trading. I could have been doing much of the productive work but since last 6 days just running behind these people to get my money back.
P.S
I have already shared bank statement, transition detail, screenshots everything but still no resolution. Will update as we go, its been 6 days let see how many days they waste out of our precious life.
IF YOU WANT TO GET RID OF YOUR PEACE & MONEY, MAKE AN ACCOUNT ON OCTAFX.
Thanks
Donney
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