Ogeneral — Complaint regarding faulty Air conditioner by Orgernal

Address:

Shyam Nagar,Near Bus Stand,Bal Pan School Wali Gali,Palwal,Haryana(121102)

Dear Sir/Madam,

I am writing to express my disappointment with the air conditioner I purchased from your esteemed company OGeneral. I purchased the air conditioner in March 2022, and within a year, all the coils have leaked, and there is no cooling. It has been causing us tremendous discomfort, particularly since we are a big family and also run a toy, Hospital Trading, Export Import and builder business across India.

We have always been loyal customers of OGeneral and trust their brand products. However, with this faulty purchase, our belief and trust have been severely damaged. In Our business offices we have multiple OGeneral brand air conditioners, but we are now skeptical about its quality and reliability.

We contacted the customer service team to complain, and they did not take appropriate action. Further, we were charged Rs. 1100 for visiting services, which was a disappointing experience.

The Mobile Number of the Complaint officer:-

I am writing to kindly request immediate action on replacing the faulty coil without any charges or replacing the AC unit with a new one. As a reputed brand, we hope that you will take the necessary steps and restore our confidence in your brand.

Please find the attached evidence for your reference.

Thank you for your attention in this matter.

Yours sincerely,

NitinBindal

Mobile Number for Contact:-[protected]

Serial Number of AC:-ASGA24BMWA-BD033090

Some other Details for AC:-AOGA24BMWA-B

[protected]