Ola Cabs — A/c Was Not working/ Highly charged

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Chennai, Tamil Nadu

We are the regular customer for OLA Cabs. But now it very worst service provider. Whatever we complaint the were taking it very light and sending recorded message like and sending reply like very formal letters whether it is going to solve the matter. Following problems we had faced. For 14 Km they where charged Rs.454/-( 454/14= 32.43 Rs) If the charges are Rs.32.43/- Per Km Means whether that is cheapest rate in chennai? 1.) INVOICE NO.95552117 29 Jun, 2015 TOTAL FARE ₹454 TOTAL DISTANCE: 14.01 km TOTAL RIDE TIME : 42.0 min OLA MONEY DEDUCTED 0 CASH PAID 454 FARE BREAKUP Base fare for 5 km: ₹99.0 Rate for 9.01 km: ₹90.1 Free ride time (5 min) ₹0.0 Ride time charge for 37 min: ₹37.0 Peak Pricing charge (2x) ₹227.02 TAX BREAKUP Service Tax ₹24.08 (Included in total fare) Dear Sir, Reminder : 1. Complaint about car Ref:CRN84241583. Inbox x G KRISH May 22 2) Ref:CRN84241583 I made complaint about ac was not working during my trip on 20/05/2015. At 11.45 am. But after two days over no response from your side. This is way is right for customer service? I need immediate response from your side To the above refered CRN no. We had bad very very bad experience, First it was so late. Another is A/C is not working at all. Only fan was blowing. In this condition why are allowing this type vechile to run. We didnt expect from Ola. Whatever we complaint also u will say sorry in formal way. That will not solve the problem. Think time without ac how can travel with my 3 yrs KID. This is very very very bad customer service . Kindly give proper feed back. What is solution to for this type bitter experience. Before attaching vechile it should be properly checked, whether did u do that? What is the minimum policies you are maintaining for attaching vehicle? Please make sure that should not be repeated again.Pl let know. Waiting for your reply With bad experienced customer 3.. I traveled in ur cab ref INVOICE NO.97232561. The car which u had send ac was not worked. without ac how we can travel in afternoon. Already i made complaint regarding ac for different car but the same problem persist means what is meaning of complaint, what about given promise. Kindly give me proper answer don't give a regular or recorded message without fail. Looking forward your immediate and proper reply and proper action. Rates are also Very High. And Quality of Car also is not worthy. Then what is use o[censored]sing ola cabs. It is very worst service provider. Pl do not take risk