Ola Cabs / Ani Technologies — Account blocked by OLA without mentioning exact reason | |||||
It sounds extremely disappointing to know that Ola is not able to provide me the exact reason for blocking my account. I took a friday morning for airport. but on saturday when I wanted to book another ride, I suddenly come to know that my account has been blocked. It doesnt make sense when I have not violated any one of the OLA policy without giving the exact reason. I mailed them asking a detailed explanation on this matter. I am an highly educated person. Its not the question of being dependent on your ola's services. I can easily book another online cab. The question is that ola still hasnt resolved my query and its feels falsely humiliated to see that my account has been blocked. Was this information helpful? | |||||
|
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
3%
Complaints
9457
Pending
0
Resolved
239
+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
The same issue with me. I took my last ride to Mumbai Airport T2 on Thursday 29th September and on Friday my Account was blocked.
My account
Skacgroup gmail.com
Ola Support is giving a standard reply
"
[Ola Support] #[protected] My account is blocked.
O
Ola Support
##- Please type your reply above this line -## Ola S We have received your request (Ticket[protected] and our team is looking at it right now. If yo...
O
Ola Support
to me
1 hour agoDetails
##- Please type your reply above this line -##
Your request (Ticket[protected] has been resolved.
Hilton Edward D (Ola Cabs)
Oct 3, 6:36 PM IST
Hi,
Thank you for contacting Ola.
I understand that you are unable to access your Ola account.
Having checked our records, I found that your account was suspended due to the violation of Ola Cabs policy. I am sorry to inform you that you will not be able to make any further bookings using this account.
To know more about our policies, please use the link below:
https://www.olacabs.com/info/faqs#termsAndConditions
Please reply to this email if you have any questions. We will be happy to help.
Thank you,
Hilton Edward D
Ola Support"